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Featured FAQs

StorageCraft All Products

FQ10021	Should I first uninstall an existing installation of Acronis before I install StorageCraft ShadowProtect?
FQ10022	When you install ShadowProtect the message "Acronis snapman.sys driver is still available on the PC" appears, although Acronis has already been uninstalled.
FQ10023	What is ShadowProtect, and what does it do?
FQ10024	What are ShadowSurfer, ShadowUser, and ShadowServer, and what do they do?
FQ10025	What free trial software is available?
FQ10026	Is the trial software fully functional?
FQ10027	How do I get help if I need it?
FQ10028	Where may I purchase StorageCraft software?
FQ10029	What are the latest prices?
FQ10030	Is there a competitive upgrade price if I'm switching from another backup product?
FQ10032	Is there a "home bundle" for multiple computers?
FQ10034	Do you offer education discounts?
FQ10035	If I purchase StorageCraft software, do I download it, or will you send me official product CDs in the mail?
FQ10036	What is '1 Year Maintenance', and should I purchase it?
FQ10037	What does 'upgrade pricing' cover?
FQ10038	What is the difference between ShadowProtect Desktop Edition, ShadowProtect Server Edition, and ShadowProtect SBS Edition™?
FQ10039	What operating systems do ShadowProtect Desktop Edition and ShadowProtect Server Edition support?
FQ10040	Where can I get User Guides for ShadowProtect?
FQ10041	I purchased ShadowProtect, but how do I create the recovery CD?
FQ10042	What do I do with the ISO file I downloaded?
FQ10043	Automatic activation isn't working, how do I manually activate the software?
FQ10045	How do I move my ShadowProtect license and software to a different computer?
FQ10046	Why does my system crash with a blue-screen when I run a backup?
FQ10047	What is a bare-metal restore and how can I do one?
FQ10048	How do I restore to a virtual machine?
FQ10049	What is ImageManager, and do I need to install it?
FQ10050	ShadowProtect tells me there is an update available, but how do I get the update?
FQ10053	What is the difference between the ShadowSurfer, ShadowUser, and ShadowServer?
FQ10054	What operating systems do ShadowSurfer, ShadowUser, and ShadowServer support?
FQ10055	Can you take an image in an active environment with the Shadow Protect IT Edition?
FQ10056	How long does ShadowProtect wait until databases, that don’t support VSS, are closed?
FQ10057	Should a problem occur during the image back up can you be notified by email?
FQ10058	Does a new hard drive have to be partitioned first?
FQ10059	How does StorageCraft ShadowProtect react when files are changed shortly after the Snap Shot?
FQ10060	How does StorageCraft ShadowProtect handle different Network Cards when it does a Hardware Independent Restore?
FQ10061	Can you play an image into a smaller partition?
FQ10062	Does Windows registry get changed?
FQ10063	Does Windows 2003 not notice when you write the operating System to another PC or Server?
FQ10064	Does ShadowProtect run with SQL Express?
FQ10065	Are there constrains using RAID Controllers?
FQ10066	Is a Recovery Environment for a Bare Metal Restore available with StorageCraft ShadowProtect ?
FQ10067	Can I exclude individual files when I make an image backup?
FQ10069	How does ShadowProtect support dynamic hard drives?

StorageCraft ShadowProtect IT

FQ10051	What is the difference between ShadowProtect IT Edition and the other editions of ShadowProtect?
FQ10052	Why is ShadowProtect IT Edition released quarterly? How will I know when the new build is ready?